Competencies:

Customer Service - I hold myself and the collective team to the highest

levels of accountability for delighted customers. I believe that "we are

in the business of service; not power!" I listen and respond effectively

to customer questions; resolve customer problems to the customer’s

satisfaction; respect all internal and external customers; and I use a

team approach to collaboratively succeed for our customers.

Interpersonal skills - I employ strong communication skills,

awareness, team building, conflict management and resolution. 

Commitment to safety - I understand, encourage and carry out

the principles of integrated safety management; and I take 

responsibility for my personal and team safety. 

Support of Diversity - I treat all people with respect; value diverse

perspectives; provide a supportive work environment for a

multicultural workforce; actively seek and consider diverse perspectives

and ideas.  

Work Experience:

Supervisor, PG&E, Service Planning and Maintenance (NC/NV) - August 2015-present

Oversaw multiple division offices (northern region). Supervise Gas and Electric estimators, senior new business representatives; and clerical employees. Worked collaboratively with gas and electric construction departments to support new customer installations, maintenance projects and emergency power restoration efforts. Served as logistics chief in Operations Emergency Centers (OECs). Oversaw estimating and rapid assessment teams (RAT) during Valley Fire. 

Supervisor, PG&E, Energy Solutions and Service - July 2010-August 2015

Managed a dynamic team of Small and Medium Business (SMB) Customer Relations Managers (CRMs), Large Commercial/Industrial/Agricultural CRMs, support staff and Reliability/Public Safety Specialists. Served on Division Leadership Team (DLT) pilot. Developed company local community presence and safety outreach plans. Developed and implemented local team oriented sales plans promoting PG&E's energey efficiency and demand side management products and services. Established effective internal relationships to help clear barriers to customer satisfaction. 

Senior Account Manager, PG&E, Wine Industry Segment, Energy Solutions and Service - May 2009-July 2010 

Successfully managed wine industry and agricultural customer accounts in Napa and Sonoma Counties; Coordinated planned shutdown projects with customers to enhance PG&E’s reputation and service reliability; Successfully led our team with the highest electric energy efficiency goals (214%); Organized successful PG&E wine industry/Ag training seminars in energy efficiency, demand response, Time Varying Pricing, emerging technologies and public safety.

Team Leader, PG&E Service & Sales Developer Rep Program - April 2005- May 2009

Supervised a team of developer segment representatives, serving as the point of contact to the developer/home building industry throughout PG&E’s territory.  Coordinated building industry workshops educating customers and local municpalities on PG&E’s new construction process, industry best practices and energy efficiency rebates. Worked closely with large builders to resolve issues and meet construction timelines; Established relationships to advance PG&E’s Developer Opinion Survey (DOS) customer satisfaction scores. 

Governmental and Public Relations Representative, PG&E - January 2000-April 2005

Served as PG&E’s “face in the community” working with local business, non-profits, and with elected officials and government agencies. Testified before various legislative committees. Served as community liaison for nuclear power plant decommissioning. Coordinated charitable organization contributions. 

Educational Achievements:

Gonzaga University – Spokane, WA

Master’s Degree in Organizational Leadership (projected May 2016) 

Sonoma State University - Rohnert Park, CA

BA Political Science (Departmental Honors; Academic Senate)

Yuba College - Marysville, CA

AS Math & Science (Commencement Speaker)

University of Notre Dame

Certificate, Executive Leadership Program

Tulane University

Certificate, Business Management Program

San Jose State University

Certificate, Project Management Professional

University of the Pacific

Certificate, Human Resources Management 

Training:

Lean Six Sigma Training, PG&E

Honors, Awards and Recognitions: 

• 2015 ES&S "E=MC2" Leadership Award - PG&E

• Certificate of Appreciation for San Bruno Gas Pipeline Emergency Response – PG&E

• Spirit of Sonoma County Award – Sonoma Co Economic Development Board

• Jay Stromgren Memorial Award for Volunteerism– Santa Rosa Chamber of Commerce

• Friend of the Hispanic Chamber of Commerce of Sonoma County Volunteer Award – Hispanic Chamber of Commerce of Sonoma County

• Cesar Chavez Community Service Award – South West Area Business Association, Santa Rosa

• Resolution commending Community Involvement – Congressman Mike Thompson

• Resolution commending Community Involvement – Congresswoman Lynn Woolsey

• Certificate of Recognition – Sonoma County Board of Supervisors

• Certificate of Recognition - Red Cross of Sonoma County

• Good Conduct Ribbon – United States Marine Corps

Community Involvement and Leadership:

• President, Sonoma County Alliance (past); Executive Committee Member (present) 

• President, Sonoma Valley Chamber of Commerce (Past)

• Executive Committee Board Member, Santa Rosa Chamber of Commerce  

• Chair Special Events Committee, Santa Rosa Chamber of Commerce

• Board Member, United Way of Sonoma, Lake, & Mendocino

• Board Member, Goodwill Industries of the Redwood Empire

• Board Member, Volunteer Center of Napa County

• Leadership Petaluma Class of 2003, Petaluma Area Chamber of Commerce

• Public Utility Task Force Appointee, California Building Industry Association

• Energy & Codes Committee Appointee, California Building Industry Association

• Volunteer, Redwood Empire Food Bank and Friends in Sonoma Helping (FISH)

• Junior Achievement of North Bay & Coast